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Return & Refund Policy

Last Update : 18 Feb 2025 , 04:06 PM

If you wish to return your shipment, you can do so provided that the shipment is intact and in its original condition, without any damage. Please contact us via:

WhatsApp: 966920031301
Email: [email protected]

Return period: The return request must be submitted within 7 days from the date of receipt of the order.

Return costs: If you wish to return one or more products after receiving the order, you will have to pay 29 riyals for shipping costs. If the product is returned by a shipping company, another 29 riyals will be added to the shipping costs for the return. These amounts will be deducted from the refund value, or the order value can be kept in your store balance for future use.

Manufacturing defects: You can return the product for life if it has a manufacturing defect, provided that it is in its original condition.

Exchange policy:

You can submit a request to replace the product provided that the shipment is intact and in its original condition without any damage. Please contact us.

Replacement Period: The replacement request must be submitted within 7 days from the date of receipt of the order.

Replacement Costs: If you wish to replace one or more products after receiving the order, you will have to pay 29 riyals for shipping costs. In the event that the product is returned to Abounaif Honey via one of the shipping companies, another 29 riyals will be added to the shipping costs for the return, and these amounts will be deducted from the customer's refund value.

International Shipping Requests: In the event that the order is not received by the customer, the shipping costs will be deducted from the order value.